We believe some of your questions may have been answered below, but if not, please do not hesitate to contact us.
1. What is the total cost of your online training courses?
2. How many of your online courses do I receive access to?
3. Who processes the credit / debit card payments on your website?
4. Which credit / debit cards do you accept as payment for unlimited access to your online training?
5. Are there any additional costs to the £99 OR $149 annual fee?
6. Why are there two different payment amounts of Pounds Sterling and US Dollars?
7. Why is the cost in Pounds Sterling more than the cost in US Dollars?
8. What other currencies do you accept apart from Pounds Sterling and US Dollars?
9. What happens when my 12 months membership expires?
10. What other payment methods are available, apart from paying online with a credit / debit card?
11. Can my company fund my training?
12. Do you offer group discounts if my company pays for multiple memberships?
13. Do you offer discounts or scholarships for individual training memberships?
14. Do you have examinations for each of your online courses?
15. Do I receive a certificate on completion of each examination passed?
16. How many examinations can I take during my membership?
17. Do you have any courses that lead to recognised certificates?
18. Do I have to pay more to take the online examinations and receive the certificates?
19. Are your training courses classroom based?
Q: What is the total cost of your online training courses?
A: With no hidden costs, we offer 12 months unlimited access to our full library of online training courses for £99 OR $149.
Q: How many of your online courses do I receive access to?
A: Once registered and we have received the full payment of £99 OR $149, you will receive unlimited access to our ever-increasing online course library.
Q: Who processes the credit / debit card payments on your website?
A: Our secure online payment system is controlled via WorldPay, a worldwide leader in online credit / debit card payments. With a payment guarantee and easy step-by-step directions, we believe we have the safest and most efficient online payment system available.
Q: Which credit / debit cards do you accept as payment for unlimited access to your online training?
A: We accept Visa, MasterCard, American Express, Euro Card, JCB (£), Switch, Solo, Delta, Visa Electron and Visa affiliated cards.
Q: Are there any additional costs to the £99 OR $149 annual fee?
A: With no additional costs we offer 12 months unlimited access to our ever-increasing online course library for £99 or $149.
Q: Why are there two different payment amounts of Pounds Sterling and US Dollars?
A: The amount in Pounds Sterling is the cost for people from within the EU (Europe Union) and the amount in US Dollars is the cost for people outside the EU.
Q: Why is the cost in Pounds Sterling more than the cost in US Dollars?
A: The cost in Pounds Sterling is subject to VAT at 17.5% and therefore is slightly higher than the cost in US Dollars.
Q: What other currencies do you accept apart from Pounds Sterling and US Dollars?
A: We can also accept payment in Euros, Australian Dollars and Canadian Dollars. You can select any of these currencies by selecting the currency when you are on the online ‘payment processing’ page.
Q: What happens when my 12 months membership expires?
A: When your 12 months membership is about to expire you will receive an email detailing the procedure for renewing your membership for a further 12 months. To ensure security we do not store any of our member’s credit / debit card details and therefore you would be required to re-enter your credit / debit card details in order to renew your membership. (We never automatically renew our training memberships.)
Q: What other payment methods are available, apart from paying online with a credit / debit card?
A: We accept payment from an individual by cheque, postal / money order or bankers draft. You can send us your payment directly via the mail or courier and once cleared you will receive a username and password for 12 months unlimited access to our ever-increasing online training course library. To find out more about these other payment methods go to our Buy Now section.
Q: Can my company fund my training?
A: Many companies worldwide are now actively using our online training course library as low cost high benefit resource centre. The flexibility of our product has given companies and employees a greater scope for internal development in a highly cost effective manner. We accept payment from companies via a faxed or mailed Purchase Order and can develop a multi-user package developed for your organisation requirements. For further details go to our Inform Your Employer page.
Q: Do you offer group discounts if my company pays for multiple memberships?
A: We offer discounts for group memberships, starting with a minimum group of ten people. By purchasing a 12 month group membership a company enjoys the discounted price and the benefit of a more skilled, motivated and efficient workforce. For further information regarding a group membership please email us with your enquiry including the number of memberships required and we will be happy to return you a quote for the cost.
Q: Do you offer discounts or scholarships for individual training memberships?
A: Sadly we are not able to offer any further discounts on individual training memberships due to the large discounts already in place.
Q: Do you have examinations for each of your online courses?
A: We have online examinations for most of our popular courses. The multiple choice exams are taken online after you have studied one of our online training courses and your knowledge of the material covered within that course can be tested.
Q: Do I receive a certificate on completion of each examination passed?
A: With each examination passed, you will automatically receive a certificate via email in a PDF format. This PDF certificate can then be printed and shown to employers as proof that you have completed the online courses on our website and gained the required knowledge to pass the exam.
Q: How many examinations can I take during my membership?
A: During your membership period you can take as many of our examinations as you wish. However, to be able to take an examination you must have studied the associated online course and should you fail to gain the required pass mark, you cannot take that same exam again for at least a month.
Q: Do you have any courses that lead to recognised certificates?
A: We have numerous training courses that will allow students to work towards recognised certification courses such as (A+, CCNA, ECDL/ICDL, i-Net+, MCSE, MOUS and Network+). These courses will prepare students to sit the external exams to gain the recognised qualification, however due to the nature of the external examinations we cannot provide them. We provide our own certificates and exams for these courses but these are not certified by any governing body and are purely to show that you have gained the knowledge of our training courses.
Q: Do I have to pay more to take the online examinations and receive the certificates?
A: No, the £99 OR $149 annual fee for 12 months unlimited access to our ever-increasing online course library covers all costs for examinations and certificates.
Q: Are your training courses classroom based?
A: Our training courses are all online courses and are accessible exclusively by our members from any computer connected to the Internet. There is no need to go to a classroom and you do not need CD-ROMs or books. This means that our online courses are kept up to date and can be accessed at anytime and so you can train when you want, where you want and at your own pace.
